Nuance Freshers Recruitment Drive for Associate SRC Engineer | 0-3 Years EXP.
Company: Nuance
Job Role: Associate SRC Engineer
Location: Pune
Experience: 0-3 Years
Education: B.E/B.Tech
Apply By: Immediate
Candidates with Bachelor’s degree or equivalent demonstrated work experience can apply for the job role. Good opportunity for the freshers to work as an Associate SRC Engineer at Nuance.
Key Job details:
- Monitor different tools and applications to identify issues with infrastructure and/or Products.
- Monitor alerts mailbox and Event Management systems for alarms.
- Monitor Application dashboards for indications of incidents.
- Support 24x7x365 SRC operations – rotational shifts with a variable week off.
- Execute routine checklists to validate system functionality and perform health checks.
- Responsible for all incidents which have been escalated from customers/service delivery managers or identified through events and alerts.
- Invoke Incident Management process for Incidents that cannot be resolved within this team (Open the conference Bridge if needed)
- Responsible for all server and network-related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.
- Properly document and escalate incidents to L2 / L3 teams (Storage, SysEng, NetEng, SRE, DevOps & R&D)
Eligibility and skills
- Bachelor’s degree or equivalent demonstrated work experience with an emphasis on production support of high-capacity mission-critical systems.
- 0 to 3 years of relevant experience in monitoring and product technical support and/or operations center. Redhat / Microsoft certifications are a must for freshers.
- Experience in supporting and troubleshooting large-scale distributed systems covering application, Operating Systems, and IT infrastructure stack.
- Good understanding of server operating systems – Linux or Windows.
- Experience in product tech support role in an enterprise organization.
Skills:
- Excellent interpersonal and communication skills.
- Excellent stakeholder and customer handling skills.
- Ability to develop and plan for longer-term projects to directly impact the SRC and LOB relationship and our understanding and ability to support the related products.
- Efficient problem-solving skills, mediation, and stakeholder relationship-building skills.
- Phone and email-based direct customer support for escalated issues.
Also Apply:
Synopsys Freshers Recruitment Drive for R&D Engineer
UST Global Freshers Recruitment Drive for Software Engineering
About Nuance
Nuance is a multinational computer software company. It provides products and services in, speech recognition, PDF, consulting, government contracts, and more. The company is headquartered in Massachusetts, United States.
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