Precisely Work From Home Hiring Freshers for Associate Support Engineer. Precisely is organizing an off campus recruitment drive. Below are the Precisely Job description, Eligibility, and details.
Company Name: Precisely
Job Role: Associate Support Engineer
Location: Work From Home
Experience: Freshers (0-1 Year)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
Join Telegram Channel: Join Now
Precisely Work From Home
Job Description
- Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis.
- Take ownership of customer/partner inquiries and gather and analyses appropriate diagnostic information. Follow up consistently with customers/partners as promised/agreed upon and subject to published service level agreements (SLAs).
- Escalate internally when necessary and follow through on all commitments. Understand the Severity of the issue and follow the internal escalation paths in a timely manner. Provide escalation assistance.
- Keep customers/partners informed of how and when problems are resolved within the severity levels timeframe, always communicating in a professional manner both verbally and in written form.
- Provide the customer/partner all the steps taken to resolve the incident.
- Assist internal resource such as pre-sales or services engineers during product demonstrations, installations, machine upgrades and product upgrades remotely over the telephone and via E-mail.
- Interface with development staff to test and resolve customer/partner issues. Interface with Product Management foe enhancements request.
Eligibility
- Ideally, a degree or equivalent from any recognized academic institution is necessary.
- Computer savvy. Proficient and knowledgeable in working on a laptop/desktop.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 0-1-year intern/project experiences in some or all of the technologies listed in Preferred requirements section.
- Self-learning abilities with a combination of self-study/e-learning and hands on training.
- Very good communication skills, proficient in English language.
- Customer centric mind-set and attitude to help/serve others.
- Good troubleshooting skill to analyze technical problems, find root cause and drive resolution.
Join Our Whatsapp Group: Click Here
How To Apply for Precisely Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Precisely Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
