Preply Work From Home Hiring Freshers for Support Specialist. Preply is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Preply Job description, Eligibility, and details.
Company Name: Preply
Job Role: Support Specialist
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Preply Work From Home
Job Description
- Answer customers’ questions and resolving any issues that they may be facing
- Identify problem areas and flagging them to the concerned team
- Ensure customer satisfaction, and work on collecting and tracking user’s feedback
- Work closely with the product teams to resolve issues and share customer feedback
- A passion for learning and desire for self-improvement.
- Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
- Internet connection of at least 30mbs
Eligibility
- Previous experience providing support through live chats
- Fluency in English
- Strong technical and analytical skills;
- Ability to provide proactive and innovative solutions;
- Outstanding written and verbal skills;
- Ability to understand customer’s needs;
- Ability to work in teams;
- A customer-centric, empathetic mindset with excellent listening skills;
- An ability to focus on what counts, creating simple solutions to deliver fast results;
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How To Apply for Preply Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Preply Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Preply
The interview process at Preply typically comprises three rounds, starting with a technical assessment, One-on-One round, proceeding to a Managerial or HR interview for applicable roles.
1. Introductory/ Screening Call: Your first step is a brief call with a Talent Acquisition Partner, where you’ll talk about your experience, motivations, and overall fit for the role.
2. Assessment/ Case Study: There’s usually a “hard skills” interview led by a Customer Support Team Lead. This stage often includes an online case study or simulation that mirrors real tasks you’d handle in the role
3. Technical Interview: After the assessment, you’ll have a technical interview with a Customer Support Team Lead, where they’ll explore your problem-solving approach, how you manage different types of issues, and your familiarity with customer support metrics and workflows. This stage may also include role-playing or simulated chat interactions to see how you perform in real support scenarios.
4. Cultural Fit Interview: There might also be a cultural-fit interview with senior leadership, such as the Head of Customer Support. While often listed as optional, this conversation focuses on how well you align with the company’s values, your communication style, your approach to teamwork, and how you’d integrate into their remote, globally distributed environment.
5. Offer: Some candidates report that the hiring process moves quickly, often taking around 1 to 1.5 weeks from application to offer. However, experiences vary—while some receive prompt responses, others mention periods of little to no feedback.
Tips for Support Specialist Interview Questions
To get ready for a Support Specialist interview, concentrate on mastering written and verbal communication skills also discussing about any leadership principles.
1. Use the STAR method: When answering behavioral questions, structure your response to describe the Situation, the Task, your Action, and the Result.
2. Know Preply’s Leadership Principles: Familiarize yourself with the 16 principles, as interviewers will ask questions that relate to them.
3.Be honest: If you don’t know the answer to a question, it’s better to admit it than to give a wrong answer.
4.Be clear and concise: Avoid giving overly long or rambling answers. Be clear in your communication, as this role requires strong English skills (written and verbal)
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why do you want to work for our company?
- Why should we hire you?
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