RemotePass Work From Home Hiring Freshers for Customer Support Agent. RemotePass is conducting an off campus recruitment drive. Very Good Job opportunity for freshers looking to start their career in BPO (Business Process Outsourcing) field. RemotePass is looking for freshers to join their team working remotely as a Service Executive. As a leading India Information technology and Consulting Business Service Company. It offers competitive perks, employment benefits, and many other opportunities. So, below here are the RemotePass description, Eligibility, and details.
Company Name: RemotePass
Job Role: Customer Support Agent
Location: Work From Home
Experience: Freshers
Education: Any Degree
Batch: Not Mentioned
Last Date: ASAP
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RemotePass Work From Home
Job Description
- Ticket Management: Efficiently manage incoming customer support tickets via email, phone, and chat.
- Problem Resolution: Diagnose and resolve customer issues related to platform usage, payments, account management, and technical difficulties.
- Process improvement: Accurately log and track customer interactions, issues, and resolutions in the company’s customer support tools.
- Knowledge Base: Contribute to and maintain a comprehensive knowledge base to assist customers and improve support efficiency.
- Customer Satisfaction: Strive to exceed customers’ expectations by providing prompt, accurate, and helpful support.
- Elevate CSAT: Follow policies, procedures, and standards to contribute to achieving a high Customer Satisfaction (CSAT) score
Eligibility
- Previous experience in a customer support or service role, preferably in a startup or fast-paced environment.
- Strong communication and interpersonal skills, with a focus on empathy and patience
- Fluency in English.
- Excellent verbal and written communication skills.
- Problem-solving abilities and a customer-first approach.
- Ability to learn and adapt to new technologies and platforms quickly.
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How To Apply for RemotePass Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Apply RemotePass Recruitment
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection Process at RemotePass
The interview process at RemotePass typically involves three stages: a preliminary screening, a technical assessment, and a final HR interview (for applicable roles).
1. Screen and interview: After submitting your application, a recruiter will review your profile to evaluate your qualifications. If shortlisted, you’ll be invited for a phone, video, or in-person interview—depending on the role and location. The recruiter will also provide detailed instructions for the next steps in the hiring process.
2. Technical / Functional Interview: This stage primarily assesses your troubleshooting skills. You’ll be evaluated on your ability to diagnose and resolve customer issues, particularly related to internet connectivity or network problems, and guide customers through step-by-step solutions.
3. HR / Final Round: The final round focuses on behavioral questions, discussing your strengths and weaknesses, salary expectations, availability, and flexibility to work in different shifts.
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why should we hire you?
- Why do you want to work for our company?
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