Sage Work From Home Hiring Freshers for Service Agent Associate. Sage is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Sage Job description, Eligibility, and details.
Company Name: Sage
Job Role: Service Agent Associate
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
Join Telegram Channel: Join Now
Sage Work From Home
Job Description
- Handle customer queries via support platforms (tickets, live chat and call) with clarity and empathy
- Troubleshoot and resolve issues within defined SLAs
- Collaborate with team members and other departments to ensure timely resolution
- Work closely with account management, onboarding, product and engineering teams to unblock complex cases and ensure delivery on commitments
- Stay updated on product features to ensure customers receive the most accurate information
- Capture and report customer feedback from tickets, chat, NPS, or other channels
Eligibility
- Excellent written and verbal communication, especially email writing with a natural, free-hand tone.
- Excels in phone-based communication with exceptional active listening skills.
- Strong time management: You’re reliable, proactive, and effective while working independently.
- Deep empathy for the customer with a mindset that prioritizes their experience.
- Process discipline: detail-oriented with 100% follow-through on action items and procedures.
- Demonstrated ownership, willing to go the extra mile to solve complex issues
- High agency, You can make decisions and drive initiatives independently
- Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc.
Join Our Whatsapp Group: Click Here
How To Apply for Sage Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Sage Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Sage
The interview process at Sage typically comprises three rounds, starting with a technical assessment, One-on-One round, proceeding to a Managerial or HR interview for applicable roles.
1. Initial Application: You begin by submitting your resume and application through Sage’s online careers portal. Applications are typically reviewed by a recruiter, with human review commonly involved rather than relying solely on automated screening.
2. Recruiter Screening: The first interview stage is usually conducted by a recruiter and takes place via phone or video call. During this conversation, the recruiter will discuss your background, assess your interest in the role, confirm availability, and briefly evaluate your customer service skills and communication style.
3. Hiring Manager Interview: This stage typically involves an interview with the hiring manager or a team lead. The discussion focuses on evaluating your experience, problem-solving abilities, and fit within the team.
Tips for Service Agent Associate Interview Questions
To get ready for a Service Agent Interview, concentrate on mastering written and verbal communication skills also discussing about any leadership principles.
1. Use the STAR method: When answering behavioral questions, structure your response to describe the Situation, the Task, your Action, and the Result.
2. Know Sage’s Leadership Principles: Familiarize yourself with the 16 principles, as interviewers will ask questions that relate to them.
3.Be honest: If you don’t know the answer to a question, it’s better to admit it than to give a wrong answer.
4.Be clear and concise: Avoid giving overly long or rambling answers. Be clear in your communication, as this role requires strong English skills (written and verbal)
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why do you want to work for our company?
- Why should we hire you?
Also Read