Sophos Recruitment Hiring Any Graduates Freshers for Support Associate. Sophos is conducting an off campus recruitment drive. Below are the Sophos Job description, Eligibility, and details.
Company Name: Sophos
Job Role: Support Associate
Location: Bangalore/Ahmadabad
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Siemens Recruitment Hiring Any Graduates
Job Description
- Works closely with the Technical Support Engineers, Sales Ops, Licensing Team, and regional counterparts.
- Supports Team Leaders across the business/department.
- Reports to Customer Care Manager.
- Provide assistance to Sophos customers, prospects and partners by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call time and call wait times, with a focus on high quality, accuracy and customer satisfaction.
- Document and record all activity and communication with customers over telephone and email according to departmental standards of quality.
- Record all activity in the department’s call logging system, updating cases every day in order that progress can be tracked with each customer’s incident, viewed via the customer portal and reports generated for high profile customers.
- Handling customer complaints and escalations in a professional and helpful manner.
- Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores.
- Answer questions as well as ask questions to obtain full understanding of what information is being requested.
- Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles / known issues and provide information requested or ascertain who best can provide the information and route the request to the proper person.
Eligibility
- Ability to look for new/better ways to improve customer interactions and experiences.
- Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
- Desire to act in the best interest of the customer.
- Tailor communication style to adapt to various customer requirements.
- Handle escalated calls while using good judgment to make sound recommendation.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Demonstrated self – starter who is willing to change quickly between roles, duties, and tasks.
- Collaborative team player who helps builds team morale.
- Positive and friendly demeanour.
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How To Apply for Siemens Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Siemens Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
