Syniverse Recruitment Hiring Any Graduates Freshers for Specialist. Syniverse is conducting an off campus recruitment drive. Below are the Syniverse Job description, Eligibility, and details.
Company Name: Syniverse
Job Role: Specialist
Location: Hyderabad
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Syniverse Recruitment Hiring Any Graduates
Job Description
- Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
- Track customer reported problems following ticketing procedures.
- Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.
- Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
- Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.
- Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.
- Complete various administrative activities (e.g. time reporting, email, vmx…).
Eligibility
- Ability to proactively anticipate customer needs and make recommendations to meet those needs.
- Excellent interpersonal, verbal, and written communications.
- Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.
- Ability to work in a multiple shift environment covering 24 x 7 x 365
Also Apply
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How To Apply for Syniverse Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Syniverse Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
