Company Name: Tide
Job Role: Customer Support Associate
Location: Hyderabad
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Tide Recruitment Hiring Any Graduates
Job Description
- Juggling priorities to ensure that members get a level 2 support experience – means time is of the essence, and detailed product knowledge is vital.
- Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience.
- Being ready to assist all Level 1 colleagues when they have queries
- Getting to grips with brand new features which will streamline payment processing for members and their clients.
- Delivering valuable feedback to Product and Operations Managers on a consistent basis.
- Exploring data and aiding with reporting to track the performance of products and services.
- Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.
Eligibility
- You have exceptional spoken and written English skills.
- You have some experience working in startups/scaleups.
- You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
- You are confident talking with our members (over all channels – phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
- You enjoy finding innovative ways to solve complex problems.
- You are always on the lookout for recurring issues and help create new workflows to solve them.
- You have excellent organisational skills and take responsibility for your workload.
- You have experience working in Customer Service for the finance industry.
Also Apply
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How To Apply for Tide Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Tide Recruitment Hiring Any Graduates
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
