Vimeo Recruitment Hiring Any Graduates Freshers for Support Specialist. Vimeo is conducting an off campus recruitment drive. Below are the Vimeo Job description, Eligibility, and details.
Company Name: Vimeo
Job Role: Support Specialist
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Vimeo Recruitment Hiring Any Graduates
Job Description
- Supporting Sales Assisted and Self Serve Customers: Provide high level support to our Sales Assisted customers, handling their inquiries via tickets, phone calls, and messaging platforms. Own the issue from first response through to resolution, ensuring timely and effective solutions.
- When Sales Assisted ticket volume allows, contribute to supporting our self-serve customers driving down overall volume.
- Outage Management: Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments.
- Subject Matter Expertise: Develop a deep understanding of Vimeo’s Platform and Video product area and become a trusted advisor for our customers, driving product success and user satisfaction.
- Continuous Improvement: Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams.
- Cross team collaboration: Work closely with various internal teams from Customer Success and Account Managers to Product and Engineering to drive customer issues to closure.
Eligibility
- Must have familiarity with video technology and other technical concepts and processes
- Understanding of digital video/ audio compression codecs like H.264, ProRes, HEVC, and AAC
- Basic understanding of HTML and CSS
- Experience with Zendesk or other ticketing systems
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong technical aptitude and the ability to quickly learn and adapt to new technologies.
- Experience in an omni-channel support organization, providing support via tickets, phone and chat.
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How To Apply for Vimeo Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Vimeo Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
