VMware Hiring Any Graduates Freshers for Technical Support Engineer. VMWare is conducting an off campus recruitment drive. Below are the VMWare Job description, Eligibility, and details.
Company Name: VMware
Job Role: Technical Support Engineer
Location: Remote
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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VMware Hiring Any Graduates Freshers
Job Description
- Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customer
- VMWare product knowledge and experience are a must.
- VMWare vSphere experience is preferred
- A good understanding and experience in Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.
- Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.
- Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
- Reproducing issues in-house and responding on time
- Regular follow-ups with customers with recommendations, updates, and action plans.
- Escalate issues promptly according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
Eligibility
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- A logical approach to problem-solving & Strong Troubleshooting experience
- Willingness to work in a 24×7 environment with flexibility to work across all shifts
- Expertise in providing voice-based Technical Support is a key requirement
- Knowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.
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How To Apply for VMware Hiring Any Graduates Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details VMware Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
