Company Name: Barclays
Job Role: Specialist Support
Location: Noida
Experience: Freshers (0-2 Years)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Barclays Recruitment Hiring Graduates
Job Description
- Provision of customer service through various communication channels including chat, email and phone.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Eligibility
- Excellent understanding of AML/KYC terminology
- Excellent verbal and written communication skills
- 0-24 Months of relevant experience.
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Flexibility in hours of work and ability to work changing shifts patterns
- Outstanding analytical and investigative skills.
- Experience of working in BPO.
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How To Apply for Barclays Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Barclays Recruitment Hiring Graduates
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