Wipro Recruitment Drive 2023 For Freshers Hiring System Engineer. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: Non Voice
Location: Hyderabad
Experience: Freshers
Education: Any Graduate
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Job Description
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
Eligibility
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Wipro Recruitment Drive 2023 For Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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