Wipro Recruitment Hiring Graduates Freshers for Associate Analyst. Very Good Job opportunity for freshers looking to start their career in Analyst field. Wipro is looking for freshers to join their team in Bangalore location. As a leading Indian Information technology company it offers services in business consulting and outsourcing. It offers competitive perks, employment benefits, and many other opportunities. So, below here are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: Associate
Location: Pune
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Wipro Recruitment Hiring Graduates
Job Description
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
Eligibility
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Wipro Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Wipro Recruitment Hiring Graduates
Selection and Interview Process at Wipro
The interview process at Wipro typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Screen and interview: After you submit your application, a recruiter will review your qualifications. If you’re considered a good fit, you’ll be contacted to schedule a phone, video, or in-person interview, depending on the role and location. The recruiter will provide detailed instructions for the next steps.
2. Online Assessment / Aptitude Test: Sometimes includes Mathematical Ability Round, which mainly includes Quantitative Aptitude Questions.
3. Technical / Functional Interview: Typically, the technical assessment focuses on Excel skills — including functions, pivot tables, macros, data validation, and practical reporting scenarios. In some cases, you may also be asked to create or modify dashboards or perform a data manipulation exercise.
4. HR / Final Round: This covers more behavioral, your strengths/weaknesses, salary expectations, availability, shift flexibility.
Tips for Executive Interview Questions
To get ready for a Associate Analyst interview, concentrate on mastering and brushing up on Excel: be very solid with pivot tables, LOOKUPs (VLOOKUP/XLOOKUP), IF statements, data validation, filtering, sorting, conditional formatting.
- Resume and Projects: Be ready to discuss in detail any projects, internships, or technical experiences mentioned on your resume. Highlight your role, technologies used, challenges faced, and outcomes achieved. Interviewers often look for your ability to explain complex ideas clearly and demonstrate practical understanding of your work.
- Behavioral Skills: Prepare to share examples that showcase your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey how you contributed to resolving challenges or achieving goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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