Wipro Work From Home Job 2023 Hiring Freshers for System Engineer. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job application. Below are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: Associate Analyst
Location: Noida/Gurgaon
Experience: Freshers/Experienced
Education: Any Graduate
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Job Description
- Strong aptitude for learning system software and product specific information
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Eligibility
- Freshers and experienced both can apply.
- Under Graduate/ Graduate Degree – Business or any discipline
- Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy.
- Good English Comprehension skills
- Strong aptitude for learning system software and product specific information
- Should be comfortable working in 24/7 shifts as per the business requirement
Skills
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Wipro?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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