Company Name: WNS Global Services
Job Role: Associate
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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WNS Global Services Recruitment Hiring Graduates
Job Description
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
- Assist customers with product or service-related questions, account inquiries.
- Utilize active listening skills to understand customer needs and ensure their satisfaction.
- Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
Eligibility
- Education: Any Graduate
- Experience: Freshers
- Location: Bangalore
- Document customer interactions and update customer records with accurate information.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Upsell and cross-sell products or services basis process requirement
- Perform all duties within team and personal targets.
- Must be comfortable with 24*7 work environment especially night shifts.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for WNS Global Services Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details WNS Global Services Recruitment Hiring Graduates
Selection and Interview Process at WNS Global Services
The interview process at WNS Global Services typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application: The company’s career page, walk-in drives, or employee referrals. Shortlisting is usually quick and may happen on the same day or within a day. Once shortlisted, candidates go through an initial HR screening, which is a basic conversation conducted either over the phone or face-to-face.
2. HR Screening Round: This round mainly focuses on evaluating communication skills, which are especially important for BPO roles, along with checking the candidate’s availability for shifts and location preferences, and conducting a basic background discussion.
3. Assessment Round: It typically includes basic aptitude questions covering mathematics and reasoning, along with an English or verbal skills test to evaluate language proficiency. For voice-based roles, candidates may also be required to take a voice and accent assessment, such as an SVAR test, to check clarity, pronunciation, and overall communication ability.
4. Technical Round: The focus of this round varies depending on the domain of the role. For customer service positions, candidates are typically asked scenario-based questions to assess how they would handle real-life situations. For finance or accounts roles, the questions usually cover basic concepts related to the field.
Tips for Associate Interview Questions
- Resume and Projects: Be prepared to discuss your projects, internships, and technical experiences in detail. Clearly explain your role, the tools and technologies you used, the challenges you encountered, and the results you achieved. Interviewers value candidates who can articulate complex concepts clearly and demonstrate a strong, practical understanding of their work.
- Behavioral Skills: Be prepared to share examples that demonstrate your problem-solving, communication, and teamwork skills. Structure your responses using the STAR method (Situation, Task, Action, Result) to clearly explain your contributions and the impact of your actions.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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