Company Name: WNS
Job Role: Associate
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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WNS Recruitment Hiring Any Graduates
Job Description
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
- Assist customers with product or service-related questions, account inquiries.
- Utilize active listening skills to understand customer needs and ensure their satisfaction.
- Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
Eligibility
- Qualification: Graduate
- Document customer interactions and update customer records with accurate information.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Upsell and cross-sell products or services basis process requirement
- Perform all duties within team and personal targets.
- Must be comfortable with 24*7 work environment especially night shifts.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for WNS Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details WNS Recruitment Hiring Any Graduates
Selection and Interview Process at WNS
The interview process at WNS typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application/ Screening: You may apply online through the WNS careers portal, via a recruitment consultant, or attend a walk-in drive. After applying, a recruiter conducts an initial screening call to understand your background, interest in the role, and overall fit.
2. Assessment/ Aptitude Test: Many candidates mention that an aptitude test covering reasoning, math, and English is commonly conducted for Process Associate or junior Associate roles. The difficulty level of this test is generally reported as simple to moderate. For roles involving data entry or back-office tasks, a typing test may also be included in the assessment.
3. HR Interview: There is typically an HR round in which interviewers ask about your background, reasons for wanting to join WNS, career goals, and sometimes your willingness to work in different shifts.
4. Operational/ Technical Round: For process-based roles, candidates may face a one-on-one or panel interview with operations managers, where interviewers often ask scenario-based questions such as how you would handle difficult customers or respond to specific process situations. For finance or F&A associate positions, the discussion may include domain-focused questions related to accounting principles, financial processes, or data analysis.
5. Final Round: Some candidates report a final managerial or operations lead round, during which the hiring decision is often made and, in many cases, the job offer is extended.
6. Offer: After successfully clearing all interview rounds, you may receive an offer. For freshers or specific roles, a walk-in offer process may be conducted. For full-time positions, candidates typically proceed with signing the offer letter, submitting required documents, and completing background verification and other formalities.
Tips for Associate Interview Questions
To get ready for a Associate interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be ready to discuss in detail any projects, internships, or technical experiences mentioned on your resume. Highlight your role, technologies used, challenges faced, and outcomes achieved. Interviewers often look for your ability to explain complex ideas clearly and demonstrate practical understanding of your work.
- Behavioral Skills: Prepare to share examples that showcase your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey how you contributed to resolving challenges or achieving goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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