Yocket Work From Home Hiring Freshers for Support Associate. Yocket is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Yocket Job description, Eligibility, and details.
Company Name: Yocket
Job Role: Support Associate
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Yocket Work From Home
Job Description
- Handle inbound and outbound calls to resolve student/customer concerns.
- Manage and respond to reviews on platforms such as Google, Play Store, and Trustpilot.
- Conduct follow-ups with Premium students/customers.
- Coordinate with internal teams (Sales, Tech, Finance, Product, etc.) for query resolution.
- Participate in internal and team collaboration calls.
- Handle ad-hoc or special requirements from other teams as assigned.
- Follow company processes, SOPs, and quality standards.
Eligibility
- Graduate/Undergrad in any discipline.
- Freshers or candidates with prior customer support experience are welcome.
- Good verbal and written communication skills.
- Ability to handle calls, emails, and basic tools/CRM systems.
- Strong problem-solving and coordination skills.
- Ability to multitask and work in a fast-paced environment.
- Willingness to learn and adapt.
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How To Apply for Yocket Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Yocket Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Yocket
The interview process at Yocket typically comprises three rounds, starting with a technical assessment, One-on-One round, proceeding to a Managerial or HR interview for applicable roles.
1. Application Shortlisting: Recruiters evaluate your resume and application to assess overall suitability for the role. Candidates may be screened on communication skills, role alignment, and comfort with handling calls or using customer support tools. There is no commonly reported written test for support roles, although some applicants for other positions at Yocket have mentioned general aptitude assessments.
2. Role/Functional Discussion: For support roles, this might be a practical conversation about how you’d respond to queries and coordinate with internal teams. Some Yocket interview reports for similar jobs include basic task or assignment discussions.
3. Common Interview Themes & Preparation Tips: Interviewers typically assess the following areas for a Support Associate role clear, confident, and professional verbal communication, ability to write well-structured and courteous email responses and preparedness to handle common customer scenarios through mock or situational responses.
Tips for Support Associate Interview Questions
To get ready for an Support Associate interview, concentrate on mastering written and verbal communication skills also discussing about any leadership principles.
1. Use the STAR method: When answering behavioral questions, structure your response to describe the Situation, the Task, your Action, and the Result.
2. Know Yocket’s Leadership Principles: Familiarize yourself with the 16 principles, as interviewers will ask questions that relate to them.
3.Be honest: If you don’t know the answer to a question, it’s better to admit it than to give a wrong answer.
4.Be clear and concise: Avoid giving overly long or rambling answers. Be clear in your communication, as this role requires strong English skills (written and verbal)
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why do you want to work for our company?
- Why should we hire you?
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