Zones Recruitment Hiring Any Graduates Freshers for Service Desk Associate. Zones is conducting an off campus recruitment drive. Below are the Zones Job description, Eligibility, and details.
Company Name: Zones
Job Role: Service Desk Associate
Location: Bangalore
Experience: Freshers (0-6 Months)
Education: Bachelor’s/Master’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Zones Recruitment Hiring Any Graduates
Job Description
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Good understanding of computer systems, mobile devices, and other tech products
- 24/7 rotational shift.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
Eligibility
- Excellent communication skills is must.
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
- Experience – 0- 0.6 months in IT Support
- Walk the customer through the problem-solving process.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Reporting – Team Lead
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How To Apply for Zones Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Zones Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
