Real Work From Home Hiring Freshers for Customer Support Executive. Real is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Real Job description, Eligibility, and details.
Company Name: Real
Job Role: Customer Support Executive
Location: Work From Home
Experience: Freshers
Education: Bachelor’s Degree
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Job Description
- The ideal candidate for this role should have excellent written and oral communication skills, be customer-oriented, possess strong problem-solving skills, and have a good understanding of customer service principles and practices.
- Accountable for KPIs for CSAT, number of tickets resolved daily, percentage of tickets solved, One-Touch Response Rate, etc. to measure performance.
- Identify and assess agents’ needs to achieve satisfaction, by providing accurate, valid, and complete information.
- Handle inbound customer queries in a timely and considerate manner via email.
- Other duties may be assigned.
- Strong organizational skills with the ability to manage multiple tasks across different departments to best assist the support team.
- Follow company communication procedures, guidelines, and policies.Manage large amounts of support tickets.
Eligibility
- A bachelor’s degree in any discipline.
- Ability to adapt quickly to learn quickly new technologies.
- Excellent problem-solving skills
- The ability to work with sensitive and confidential information
- Excellent verbal and written communication skills
- Positive outlook and can-do attitude
- Strong teamwork and motivational skills
- Organizational and multitasking skills
- Creative thinking and the ability to make quick decisions
- A keen eye for detail
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Real Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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