Company Name: unifyCX
Job Role: Support Associate
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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unifyCX Work From Home
Job Description
- Strong background in chat support and e-commerce.
- Previous experience in call handling and customer service.
- Ability to multitask and work in a fast-paced environment.
- To plan the PTO well in advance and keep the TLs/ Managers informed, so that the scheduling is not impacted.
- To adhere to the company policies as defined.
- Handle customer complaints, provide appropriate solutions and within the time limits
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, any processing of customer accounts and file documents
- Familiarity with CRM systems and practices
- Escalate the issues with Customers / tools on a timely manner
- Adhere to the Schedules which are published ahead of time (generally 1 week before the month beginning)
- Follow communication procedures, guidelines and policies
- To meet and exceed the operational expectations set
Eligibility
- Strong multitasking skills.
- Ability to think critically and work effectively under pressure.
- Excellent typing skills.
- Excellent command of the English language (written and spoken).
- Strong analytical and problem-solving skills.
- Knowledge of keyboard shortcuts and efficient computer usage.
- Excellent verbal and written communication skills to convey technical information clearly and concisely
Also Apply
Accenture Virtual WFH Program For Freshers
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How To Apply for unifyCX Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details unifyCX Work From Home
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
