Rackspace Technology Work From Home Hiring Freshers for Technical Support | Any Graduates. Very Good Job opportunity for freshers looking to start their career in digital field. Rackspace Technology is a public American cloud computing and IT services company headquartered in San Antonio, Texas. So, below here are the Rackspace Job description, Eligibility, and details.
Company Name: Rackspace Technology
Job Role: Technical Support
Location: Remote
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
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Rackspace Technology Work From Home
Job Description
- Perform ticket queue management
- Prior experience of handling technical calls and chats
- Monitor inbound customer ticket requests and route/troubleshoot.
- Should have proven knowledge of Computer systems and functions
- Administer and provide User account provisioning.
- Provide support for business software including Microsoft Office
- Service Desk professional with good customer service knowledge to join our Rackspace FLR team
- To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.
- Providing call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.
- Perform capabilities gap analysis and drive continual service improvement across end user support services.
Eligibility
- Proficient support of Microsoft products.
- Ability to configure devices within the windows OS
- Must be open to work in 24×7 environment
- Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)
- Basic knowledge of Azure
- Incident management and Hardware/ Software related troubleshooting skills
- Familiar with device OS installation or re-imaging.
- Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)
How To Apply for Rackspace Technology Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Rackspace Technology Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection Process at Rackspace Technology
The interview process at Rackspace Technology typically involves three stages: a preliminary screening, a technical assessment, and a final HR interview (for applicable roles).
1. Online Assessment: The online assessment evaluates your basic technical knowledge, logical reasoning, and problem-solving abilities. It may include questions on quantitative aptitude, logical reasoning, and analytical thinking to assess your problem-solving skills. You should also prepare computer fundamentals, including hardware, software, operating systems, and basic troubleshooting concepts.
2. Technical Interview: The technical interview evaluates your technical knowledge and ability to troubleshoot common hardware, software, and network-related issues. You should prepare networking concepts such as IP addressing, DNS, DHCP, TCP/IP, the OSI model, routers, switches, and basic network connectivity troubleshooting. The interview may also cover Windows and Linux fundamentals, including basic commands, file systems, user accounts, and system troubleshooting.
3. Customer Service Interview: The customer service and situational interview evaluates your communication skills, customer-handling abilities, and approach to resolving technical issues. You should prepare for questions related to customer support, including handling customer queries, resolving complaints, understanding customer requirements, and maintaining customer satisfaction.
4. Operation / Managerial Interview: The managerial and operations interview focuses on your ability to work effectively in a technical support environment, manage responsibilities, and collaborate with team members. You should prepare for questions related to incident management, including understanding support tickets, prioritizing incidents, tracking issues, and following appropriate escalation procedures.
5. Final HR Interview: The final round evaluates your personality, communication skills, career goals, and suitability for the organization
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why should we hire you?
- Why do you want to work for our company?
- What are your short-term and long-term career goals?
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