Company Name: Firstsource
Job Role: Associate
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Firstsource Recruitment Hiring Any Graduates
Job Description
- Revert on calls to customer on a variety of issues.
- Update and process information accurately into the system.
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments.
- Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact.
- Clear Communication – during all conversations with customers, uses simple English that delivers information and solutions in an easy manner.
- Professional Focus – demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
- Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments
- Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team
Eligibility
- Minimum SSC (10th) passed.
- Preferred work experience: Fresher/Experienced with minimum 1 year of experience.
- Computer literate eg. Outlook, Word, Internet Explorer.
- Verbal and written English communication.
- Ability to liaise with customers at all levels.
- Ability to handle and resolve complex customer calls D. Corporate Values Must demonstrate Firstsource values – REACH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility.
- Risk-Taking Dare to go beyond Challenge status quo every day.
- Execution Excellence Strive to be the best Collaborate, co-create and drive excellence.
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How To Apply for Firstsource Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Firstsource Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Firstsource
The interview process at Firstsource typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Resume Shortlisting: Application is reviewed to check whether you meet the basic eligibility criteria for the role. A clear and professional resume is important, and it should highlight any relevant experience or skills you have, including basic communication abilities and computer knowledge, as these are commonly valued for associate roles.
2. HR Screening: Candidates typically move on to the HR screening round an essential part of the process. This round may be conducted in person, over the phone, or through a video call. During the HR discussion, the focus is mainly on your self-introduction, your reasons for wanting to join Firstsource, and your willingness to work in different shifts, including night shifts, as well as your comfort with the office location and work environment.
3. Typing and Basic Skills: To assess a candidate’s fundamental abilities this usually involves a typing test to check speed and accuracy, often requiring a minimum of around 20 words per minute. Candidates may also be evaluated on basic computer knowledge, and in some cases, simple aptitude questions related to reasoning, logic, or grammar may be included depending on the specific role. This assessment round is especially common for data entry, non-voice, and back-office positions.
4. Functional Round: In this stage, a manager or operations representative typically asks more in-depth questions to understand how you handle tasks, manage work pressure, deal with customer-related situations, or overcome process challenges. For voice or process-based roles, this round may also include a simulation test, such as a mock call or chat interaction, to evaluate practical communication and problem-solving skills.
Tips for Associate Interview Questions
To get ready for a Associate interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be ready to discuss in detail any projects, internships, or technical experiences mentioned on your resume. Highlight your role, technologies used, challenges faced, and outcomes achieved. Interviewers often look for your ability to explain complex ideas clearly and demonstrate practical understanding of your work.
- Behavioral Skills: Prepare to share examples that showcase your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey how you contributed to resolving challenges or achieving goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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