American Express Recruitment Hiring Any Graduates Freshers for Analyst. Exciting Job opportunity for freshers looking to start their career an Analyst. American Express is looking for freshers to join their team in Gurgaon. American Express is a multinational financial services giant, known for its payment cards, but also offering banking, travel, and expense management, operating uniquely as both an issuer and a payment network with a strong focus on premium consumers and businesses. So, below here are the American Express Job description, Eligibility, and details.
Company Name: American Express
Job Role: Analyst
Location: Gurgaon
Experience: Freshers (0-3 Years)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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American Express Recruitment Hiring Graduates
Job Description
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Travelers Cheques.
- Handle Eschatment calls and faxes.
- Process Refund Requests, Overspend and Excessive balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets
Eligibility
- Graduate with 0 – 3 years of Prior Experience
- Work in a 24*7 work environment in a customer facing calling profile
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English
- Good listening and decision making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfillment and risk
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details American Express Recruitment Hiring Graduates
Selection and Interview Process at American Express
The interview process at American Express typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Application / Resume Screening: Candidates typically apply through the company’s careers portal, campus placements, or via referrals. Recruiters then review applications to shortlist candidates based on several key factors, including strong analytical skills such as SQL, Excel, and Python, a solid understanding of business concepts, and relevant past experience demonstrated through projects or internships.
2. Technical Assessment: During these interviews, candidates are evaluated on their ability to write SQL queries, including joins and aggregations, as well as their approach to solving data analysis problems. Interviewers also assess understanding of key metrics and KPIs, and may present case scenarios such as fraud detection or customer churn to test analytical thinking. Additionally, there is often a detailed discussion of the candidate’s resume to understand their past work, projects, and problem-solving approach.
3. Behavioral Interviews: After clearing the technical assessments, you will interview with the hiring manager and relevant team members. These interviews are designed to evaluate both your behavioral competencies and your ability to apply data analytics in real-world business scenarios. Behavioral questions assessing communication skills, teamwork, and stakeholder management.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
- What motivates you to perform well at work?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
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