Verint Recruitment Hiring Graduates Freshers for Trainee Product Support. Exciting Job opportunity for freshers looking to start their career as an analyst. Verint Systems is a Melville, New York based technology company specializing in Customer Experience automation solutions, utilizing AI-powered bots and an open platform to enhance contact centers, back offices, and customer engagement. So, below here are the Verint Job description, Eligibility, and details.
Company Name: Verint
Job Role: Trainee Product Support
Location: Bangalore
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Verint Recruitment Hiring Graduates
Job Description
- Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
Eligibility
- Bachelor’s degree in a technology discipline or related field
- Willing to work in night shifts
- Knowledge of SQL will be added advantage
- Excellent Verbal and Communication skills
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Verint Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Verint Recruitment Hiring Graduates
Selection and Interview Process at Verint
The interview process at Verint typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Resume Shortlisting:Recruiters evaluate candidates based on their foundational technical skills such as SQL, networking, and troubleshooting, along with any relevant projects or internships. It’s important to be able to clearly explain everything mentioned on your resume.
2. Online Assessment: Candidates may also go through an online assessment or screening round, although this is not always required for trainee roles. When conducted, it usually includes multiple-choice questions covering SQL, basic programming, operating systems, and networking, along with aptitude and logical reasoning questions. However, for certain positions, companies may skip this step and move candidates directly to the interview rounds.
3. Technical Interview: During this stage, you are typically tested on fundamental concepts such as SQL basics, including joins and queries, as well as web fundamentals like HTTP, APIs, and the browser–client flow. Interviewers also assess your understanding of networking concepts such as DNS, ports, and client-server architecture. In addition to technical knowledge, a strong focus is placed on your troubleshooting mindset—how you approach and resolve issues logically.
4. Managerial Interview: In this stage, interviewers typically conduct a detailed discussion of your projects to assess your understanding and involvement. They also evaluate your communication skills, which are crucial for a product support role, and present situational questions to understand how you handle real-world challenges. For example, you may be asked how you would deal with a frustrated customer or to describe a situation where you successfully resolved a technical issue. This round helps determine how effectively you can apply your knowledge while communicating clearly and handling pressure.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
- What motivates you to perform well at work?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
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