Company Name: Zycus
Job Role: IT Support Engineer Intern
Location: Bangalore
Experience: Freshers (0-1 Years)
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Zycus Recruitment Hiring Graduates
Job Description
- Assist with application installation, updates, and uninstalls on Windows and macOS endpoints
- Troubleshoot common OS, application, and connectivity issues for end users
- Support ticket triage and resolution tracking (Freshservice or similar ITSM tool)
- Assist with basic software packaging/deployment tasks and testing
- Help document SOPs and troubleshooting guides for common issues
- Support patch management and software compliance checks
- Assist with testing and QA of internal automation workflows (Power Automate, low-code tools)
- General coordination support for ongoing IT projects
Eligibility
- Any Microsoft fundamentals certification (MS-900/SC-900/AZ-900)
- Basic scripting exposure (PowerShell/shell)
- Completed degree in Computer Science, IT, or related field in 2026.
- Working knowledge of Windows and macOS — installing software, basic system settings, common troubleshooting steps
- Comfortable working hands-on in macOS environments
- Strong communication, documentation, and problem-solving skills
- Eagerness to learn enterprise IT support practices
- Basic knowledge of Microsoft Entra ID
- Must have hands-on experience using AI tools (Claude, Gemini, ChatGPT, or similar) for technical assistance and problem-solving
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Zycus Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Zycus Recruitment Hiring Graduates
Selection and Interview Process at Zycus
The interview process at Zycus typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Initial Screening / LUMI Virtual Interview: The first stage may involve resume screening followed by Zycus’s LUMI AI/virtual interview. For the current Desktop Support Engineer opening, Zycus says candidates should complete the virtual interview in about 10 minutes and recommends clear, concise answers and complete sentences.
2. Technical / IT Support Interview: The technical round is likely to focus heavily on practical troubleshooting. Zycus’s job description specifically mentions installation, configuration, diagnosis and resolution of issues involving Windows, Outlook, MS Office, file/print services, business applications, desktops, laptops, printers and scanners.
3. Managerial / Technical Discussion: A further discussion may focus on your problem-solving approach, communication, customer-service mindset and ability to prioritize multiple support requests. You may be given situations involving an employee with a technical problem and asked how you would diagnose, communicate and resolve it. Zycus describes the support role as requiring a customer-focused approach, effective communication and proactive learning
4. HR / Final Round: The final stage may cover your communication, career goals, availability, relocation/shift flexibility, salary expectations and overall fit.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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