Newfold Digital Recruitment Hiring Graduates Freshers for Product Support Associate | Work From Home. Exciting Remote Job opportunity for freshers looking to start their career as an associate. Newfold Digital is a global web technology and digital services parent company that serves nearly 7 million customers worldwide. So, below here are the Newfold Digital Job description, Eligibility, and details.
Company Name: Newfold Digital
Job Role: Product Support Associate
Location: Remote
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Newfold Digital Recruitment Hiring Graduates
Job Description
- Troubleshooting technical issues associated with the use of products and services offered to our customers
- Following up with clients to ensure the problem is resolved.
- Handle internal and external escalations via emails/calls
- Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.
- Testing & analysis of all our active and upcoming products and services
- Reporting bugs/issues with the products and services and lend a helping hand in the solution
- Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability
- The business model has a need for you to work in a 24*7 setup in rotational shifts.
Eligibility
- Graduates preferred – Candidates should have a bachelor’s degree in engineering, Computer Science or related field
- Willingness to contribute to and deliver outcomes towards meaningful and challenging goals
- Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience
- Strong ability to probe and correctly identify customer needs/concerns
- Strong customer interaction skills to work in a variety of customer situations.
- Outstanding written and verbal communication skills.
- Good working knowledge of computers and the Internet; strong ability to develop new skills.
- Avid Internet User, with strong inclination towards technology.
- Highly motivated and energetic team player, with excellent interpersonal skills
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How To Apply for Newfold Digital Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Newfold Digital Recruitment Hiring Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Newfold Digital
The interview process at Newfold Digital typically comprises three rounds, starting with a General Aptitude Test, Technical Ability Test and Coding Test, proceeding to a HR interview for applicable roles.
1. Online Assessment (OA): This round evaluates your basic aptitude, communication skills, and technical understanding. The assessment may include logical reasoning, basic computer knowledge, English grammar, and problem-solving questions. Candidates may also be assessed on their typing speed and accuracy.
2. HR / Communication Interview: This round focuses on your communication skills, confidence, attitude, and suitability for the Product Support Associate role.
3. Technical Interview: The Technical Interview evaluates your basic technical knowledge, troubleshooting abilities, and understanding of web hosting and product support concepts. Candidates should prepare topics such as networking fundamentals, including IP addresses, DNS, DHCP, HTTP, and HTTPS; domain names, web hosting, servers, and website configuration; basic operating system concepts, Windows and Linux commands, file systems, and troubleshooting techniques.
4. Mock Call / Chat Assessment: This round evaluates your ability to interact with customers and resolve their technical concerns. You may be given real-time customer scenarios to demonstrate your communication and problem-solving skills. Prepare to handle customer complaints, troubleshoot basic technical issues, respond professionally through chat or email, and explain technical solutions in simple language.
5. Final Managerial / HR Interview: The final round focuses on your overall suitability for the role, customer service approach, flexibility, and career goals. Expect questions about your strengths and weaknesses, teamwork, handling difficult situations, willingness to work in 24/7 rotational shifts, and long-term career aspirations.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work at Nagarro?
- Describe a time when you worked under pressure and how you handled it.
Disclaimer: We can not guarantee that the Interview Process or information on this page is completely correct.
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