Precisely Hiring Freshers for Associate Support Engineer | 0-1 Years EXP.
Company: Precisely
Job Role: Associate Support Engineer
Location: Gurgaon
Education: B.E/B.Tech/M.E/M.Tech
Experience: 0-1 Years
Apply by: Immediate
Candidates with a bachelor’s and/or master’s degree in Computer Science, Systems Engineering, Management Information Systems, or a similar field can apply for the job role. Good opportunity for the freshers to work as an Associate Support Engineer at Precisely.
Key Job details:
- Provide world-class technical support over the phone, email, and remote desktop connections including, but not limited to meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.
- Address and resolve issues quickly and effectively to ensure customer satisfaction.
- Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
- Work periodic weekend shifts for on-call support.
- Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
- Debug and provide recommended solutions and tools to address product issues and enhancements.
Eligibility and Skills:
- A bachelor’s and/or master’s degree in Computer Science, Systems Engineering, Management Information Systems or a similar field, or the equivalent in work experience.
- Practical experience in the Microsoft server-side product stack and development environments, including Microsoft Windows Server, Microsoft SQL Server, and Microsoft Office.
- Understanding of database management systems including relational database design principles, tuning, SQL execution, and configuration.
- Ability to face the customer and support / consult them in resolving their concerns.
Also Apply:
Cvent Freshers Recruitment Drive for Associate | Any Graduate
Nagarro Freshers Recruitment Drive for Trainee
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About Precisely
Precisely is an Information technology company. It provides services in software, Data management, data quality, integration, and more. The company is headquartered in Precisely.
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