Accenture Service Desk Job: Accenture Hiring for Service Desk Support in Bangalore location.
Quick Info about Job:
Post Date: 16/June/2020.
Company: Accenture.
Job Role: Query Management Service Desk Voice Support.
Location: Bangalore, Karnataka, India.
Experience: 1-3 Years of Experience.
Designation: Career Level-12-Associate.
Education: Any Graduate or degree.
Field: Customer Service support.
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Accenture Service Desk Job
Job Details
- Supporting customer over voice.
- Resolving and managing customer queries.
- Reviewing and escalating customer complaints.
- Closing the complaints and fault cases within SLA’s.
- Coordinating with the query management team.
- Handling inbound and outbound calls.
- Taking up emails and chat to resolve customer queries.
- Managing the SLA’s and resolving day-to-day issues by coordinating with the customer.
- Troubleshooting, managing, resolving, or recording all the issues related to incidents and services.
- Interacting over voice to maintain the service operating running in normal service.
Responsibility and Skills:
- Good at solving day-to-day problems.
- Coordinating and Interacting with the supervisor and the team.
- Ability to work individually and contribute or support the team.
- Ability to work in a different shift (Rotational shifts).
Get the full information on the job role of Query Management Service Desk Voice support at Accenture: Expired
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About the company:
Accenture is an Irish-based Multinational Company that provides digital Consulting and technology Outsourcing and services. The Accenture company was founded in 1989 and the current CEO is Julie Sweet.
The total number of employees working in Accenture is over 505,000 and has a total revenue of $42.5 Billion. In India, the Accenture offices are located in Bangalore, Pune, Hyderabad, Chennai, Noida, Gurgaon, Mumbai, and Kolkata.
Accenture service desk Job salary:
- As per the company standard (Not mentioned)
- Accenture Bangalore will be the working location
Company Website: Accenture
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