Adit Work From Home Hiring Freshers for Technical Support Representative. Adit is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Adit Job description, Eligibility, and details.
Company Name: Adit
Job Role: Technical Support Representative
Location: Work From Home
Experience: Freshers
Education: Bachelor’s/Master’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Adit Work From Home
Job Description
- Provide excellent technical support to customers via phone and other voice channels.
- Troubleshoot and resolve software and technical issues related to our SaaS products.
- Provide exceptional customer service by ensuring high customer satisfaction and timely issue resolution.
- Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs.
- Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system.
- Escalate complex technical issues to the appropriate teams, such as developers or senior support staff, while ensuring timely and accurate communication with the customer.
- Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvements.
- Stay up-to-date with product knowledge, industry trends, and best practices to enhance technical support delivery.
Eligibility
- Education should be in tech background like Computer Engineer/ Computer science / MCA/ MSCIT/B.tech/ M.tech etc.
- Must have excellent written and verbal communication skills preferably looking for people who worked with overseas clients.
- Ability to work independently, prioritize tasks, and manage time effectively to meet customer support SLAs.
- Proven work experience as a Technical Support Specialist or similar role, preferably with a focus on voice support and SaaS products.
- Strong technical aptitude and ability to troubleshoot and resolve software-related issues.
- Excellent verbal communication skills and the ability to effectively communicate complex technical concepts to customers in a clear and concise manner.
- Familiarity with SaaS products and a good understanding of the underlying technologies and concepts.
- Proficiency in using ticketing systems or customer relationship management (CRM) tools to manage customer interactions and track support cases.
- Patience, empathy, and a customer-centric approach to provide exceptional support experiences.
- Flexibility to work in shifts, including evenings and weekends, to provide coverage for customer support operations.
Also Apply
Accenture Virtual WFH Program For Freshers
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How To Apply for Adit Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Apply Adit Recruitment
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
