1Amazon Freshers Hiring for IT Services Support Associate role. Following are the Amazon recruitment process and details.
Amazon Freshers Hiring 2022
Company Name: Amazon
Job Role: IT Services Support Associate
Education: 10 + 2 / Diploma / Graduate
- Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
- Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the
- Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
- Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customers of needed remedies and answers basic questions.
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
- Acquire and maintain current knowledge of relevant company policies in order to facilitate communications.
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Eligibility and Qualifications
- Strong verbal and written English communication skills.
- Able to apply critical thinking to determine the next steps needed to resolve contacts.
- Ability to empathize with and prioritize internal customer needs.
- Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
- The ability to quickly adapt to different operating systems while including PC hardware and software issues and software incompatibilities.
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How to apply for Amazon Freshers Hiring 2022?
All eligible and interested candidates can apply for Amazon careers using the below-provided link. Fill up all the details and further interview dates will be shared.
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