Amazon Freshers Hiring for IT Services Support Associate | Any 10+2/Diploma/Graduate

Amazon Freshers Hiring for IT Services Support
Amazon Freshers Hiring for IT Services Support

1Amazon Freshers Hiring for IT Services Support Associate role. Following are the Amazon recruitment process and details.

Amazon Freshers Hiring 2022 

Company Name: Amazon

Job Role: IT Services Support Associate

Location: Hyderabad

Experience: Freshers

Education: 10 + 2 / Diploma / Graduate

Job Description

  • Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
  • Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the
  • Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  • Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customers of needed remedies and answers basic questions.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Acquire and maintain current knowledge of relevant company policies in order to facilitate communications.

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Eligibility and Qualifications

  • 10+2/Diploma/Graduate
  • Strong verbal and written English communication skills.
  • Able to apply critical thinking to determine the next steps needed to resolve contacts.
  • Ability to empathize with and prioritize internal customer needs.
  • Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
  • The ability to quickly adapt to different operating systems while including PC hardware and software issues and software incompatibilities.

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How to apply for Amazon Freshers Hiring 2022?

All eligible and interested candidates can apply for Amazon careers using the below-provided link. Fill up all the details and further interview dates will be shared.

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