Amdocs Freshers Recruitment Drive for Technical Analyst.
Company Name: Amdocs
Job Role: Technical & Business Operations
Education: B.E/B.Tech/Bachelor’s degree
Apply by: Immediate
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Candidates with Bachelor’s degree in Science/IT/Computer Science or equivalent can apply for the job role. Good opportunity for the freshers to work as a Technical & Business Operations at Amdocs.
Key Job details:
- Perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- Apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- Ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups, and more.
Eligibility and Skills:
- Bachelor’s degree in Science/IT/Computer Science or equivalent
- Experience writing software code in at least one programming language
- Experience in Production Support/Application Support
- Good knowledge of Object-Oriented Design and development
Amdocs is a multinational company that provides software and services to the communications and media industries. The company has a total workforce of over 25,561 employees and has a total revenue of $3.8 Billion.
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