Amdocs Freshers Recruitment Drive for Technical Analyst

Amdocs Freshers Recruitment Drive for Technical Analyst.

Amdocs Jobs - Amdocs Hiring - kickcharm


Company Name: Amdocs

Job Role: Technical & Business Operations

Location: Delhi

Experience: Freshers

Education: B.E/B.Tech/Bachelor’s degree

Apply by: Immediate


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Candidates with Bachelor’s degree in Science/IT/Computer Science or equivalent can apply for the job role. Good opportunity for the freshers to work as a Technical & Business Operations at Amdocs.


Key Job details:

  • Perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.  
  • Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.         
  • Apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
  • Ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
  • Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups, and more.

Eligibility and Skills:

  • Bachelor’s degree in Science/IT/Computer Science or equivalent
  • Experience writing software code in at least one programming language
  • Experience in Production Support/Application Support
  • Good knowledge of Object-Oriented Design and development

Also Apply:

SAP Hiring Freshers for Software Development | 0-3 Years EXP

Tata Communications Hiring Freshers for Systems Engineer | 0-4 Years EXP

Freshers Jobs


About Amdocs:

Amdocs is a multinational company that provides software and services to the communications and media industries. The company has a total workforce of over 25,561 employees and has a total revenue of $3.8 Billion.

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