Capgemini Freshers Off Campus Drive for Service Desk

Capgemini Freshers Off Campus Drive for Service Desk.

Capgemini Off Campus Drive

Company Name: Capgemini 

Job Role: Service Desk CIS

Location: Bangalore/Kolkata

Experience:  Freshers

Education: Graduate (3 Years Degree)

Salary: Rs 2.5 LPA

Apply by: 07 February 2022 11:59 PM

Candidates with 3-year Graduate Hiring 2020/2021 can apply for the job role. Good opportunity for the freshers to work as a Service Desk at Capgemini.

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Key Job Details:

  • Provide best-in-class customer service, problem resolution, and technical troubleshooting to customer queries over the voice-based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset, etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Eligibility and Skills:

  • Candidates must have completed graduation in 2019, 2020 & 2021
  • 10th,12th & Graduation – 55% & Above
  • The candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to signing Service Level Agreement
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately

Also Apply:

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