Capgemini Freshers Off Campus Drive for Service Desk.
Company Name: Capgemini
Job Role: Service Desk CIS
Location: Bangalore/Kolkata
Experience: Freshers
Education: Graduate (3 Years Degree)
Salary: Rs 2.5 LPA
Apply by: 07 February 2022 11:59 PM
Candidates with 3-year Graduate Hiring 2020/2021 can apply for the job role. Good opportunity for the freshers to work as a Service Desk at Capgemini.
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Key Job Details:
- Provide best-in-class customer service, problem resolution, and technical troubleshooting to customer queries over the voice-based phone service
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset, etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Eligibility and Skills:
- Candidates must have completed graduation in 2019, 2020 & 2021
- 10th,12th & Graduation – 55% & Above
- The candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
- Should be open to signing Service Level Agreement
- Candidates must be open to relocate to any location and work in night shifts
- Candidates must be available to join immediately
Also Apply:
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