Capgemini Hiring Any Graduates for Service Desk Engineer | Freshers are Invited to Apply

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Capgemini Hiring Any Graduates

Capgemini Hiring Any Graduates for Service Desk Engineer | Freshers are Invited and eligible to apply for the job role. Below are the Capgemini Job description, Eligibility, and details.

Company Name: Capgemini

Job Role: Service Desk Engineer

Location: Delhi/Noida

Experience: Freshers

Education: Any Graduate

Batch: Any

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Capgemini Hiring Any Graduates

Job Description

  • Responsible for service delivery of the areas assigned.
  • Meeting the service level and maintaining the accuracy of the database.
  • Knowledge of customer service, helpdesk, and order fulfilment
  • Deliver high quality, professional and proactive day to day service to the Client, with agreed SLA s.
  • Manage day to day issues, flag and mitigate them and manage escalations.
  • Answer client s calls and emails.
  • Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
  • Analyze the related management reports to observe trends and introduce improvements.
  • Process client s escalations.
  • Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.

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  • Any Graduation
  • 0-3 Years of work experience
  • Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process.
  • Excellent communication (written and verbal) and comprehension skills in English
  • Willing to work in night shifts 24/7 environment.
  • Manage processes according to our company methodology.
  • Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
  • Continually seek out ways to improve Client satisfaction.
  • Build the positive and supportive team culture, and help team to improve efficiency.

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How To Apply for Capgemini Hiring Any Graduates?

Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.

More Details Capgemini Hiring Any Graduates

Important Note While Applying For Jobs:

Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.

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