CGI is Hiring Freshers for Service Desk Technical Analyst of Any Degree. CGI is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the CGI Job description, Eligibility, and details.
Company Name: CGI
Job Role: Service Desk Technical Analyst
Education: Any Graduate
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- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
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How To Apply for CGI?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.