CGI Off Campus 2022 Hiring for Service Desk Technical Analyst. Freshers are eligible to apply for the job role. CGI is conducting an off campus recruitment drive. Below are the CGI Job description, recruitment process and details.
Company Name: CGI
Job Role: Service Desk Technical Analyst
Location: Bangalore
Experience: Freshers
Education: Any Graduate
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Job Description
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Eligibility
- Any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
How To Apply CGI Off Campus 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for CGI Off Campus 2022 Click Here
