Cloudera Hiring Any Graduates Freshers for Operations Engineer. Cloudera is conducting an off campus recruitment drive. Below are the Cloudera Job description, Eligibility, and details.
Company Name: Cloudera
Job Role: Customer Operations Engineer
Education: Any Graduates
Last Date: ASAP
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Cloudera Hiring Any Graduates Freshers
- Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.
- Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.
- Learning new technology and soft skill sets.
- Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues.
- Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
- Providing proactive support through the authoring of Knowledge Base articles and Community posts.
- Document and track customer interactions, issues, and resolutions using our support ticketing system.
- Participate in occasional weekend and holiday on-call roster.
- Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues.
- Proven experience as a Technical Support Engineer or similar role, preferably in a software or technology company.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical customers.
- Customer-focused mindset with a dedication to delivering exceptional service.
- Experience with support ticketing systems.
- Familiarity with operating systems (Windows, Linux, macOS) and networking concepts.
- Strong understanding of Linux, DataBase, or programming concepts.
- Hadoop stack knowledge – HDFS, Hive, Impala – is a plus.
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How To Apply for Cloudera Hiring Any Graduates Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Cloudera Hiring Any Graduates Freshers
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.