Company Name: Coates
Job Role: Technical Support Engineer
Location: Work From Home
Experience: Freshers
Education: Bachelor’s/Master’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Coates Work From Home
Job Description
- Handle and resolve support tickets from ticketing systems escalated by L1 points of contact
- Provide phone and email support, or remote assistance, to all clients
- Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies
- Timely escalation of technical issues to L3 Support engineer
- Maintain strong customer rapport and excellent, timely communication
- Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met
- Troubleshoot, respond and resolve software/hardware issues within defined SLA.
- Address and resolve support tickets from our ticketing system.
- Provide basic network support
- Hardware configuration and installation of software.
- Interact with the Project Manager and Support Lead for tickets that require escalation.
- Perform basic L2 troubleshooting and liaising with the onsite technicians
- Setting and preparation for newly introduced stores.
- Verification and maintenance of small devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc.
Eligibility
- Comfortable working on a rotational shift pattern, including night shifts.
- Degree in IT ( BCA/MCA/Engineering or equivalent qualification)
- Excellent Communication skills
- Basic knowledge in IT systems, networking or hardware
- Basic knowledge in a Linux (especially Ubuntu) environment
- Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
- Understanding of server-client architecture
- Strong knowledge of Microsoft PowerPoint and Excel is an added advantage
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How To Apply for Coates Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Coates Work From Home
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