Dell Hiring Freshers for Technical Support | 0-4 Years | Any Graduate.
Company Name: Dell
Job Role: Technician Technical Support
Location: Bangalore
Experience: 0-4 Years
Education: Graduate
Apply by: Immediate
Candidates with Graduate freshers to 4 years of relevant work experience can apply for the job role. Good opportunity for the freshers to work as a Technician Technical Support at Dell.
Key Job details:
- Provide first level Support on Dell supplied products and/or peripherals
- Assign incidents in line with documented guidelines and procedures
- Demonstrate good judgment in analyzing information to make routine decisions.
- Handle inbound calls, emails, and web interfaces to support existing and new customers.
- Cooperate and collaborate with colleagues, cross-functionally, to support the technical solution process.
- Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database
- Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
- Be compliant and adhere to process design as per the management decision.
Eligibility and Skills:
- Graduate Fresher to 4 years of relevant work experience required
- Undergrad with 1 year of relevant work experience required
- Should be residing within Transport Boundaries
- First-rate customer focus, phone etiquette, and work ethic; Excellent communications skills
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Technician Technical Support at Dell
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