Deloitte Hiring Freshers for Analyst – Digital Support | Any Graduate.
Company Name: Deloitte
Job Role: Analyst – Digital Support
Location: Hyderabad
Experience: 0-1 Years
Education: Any Graduate
Apply by: Immediate
Candidates with any graduate can apply for the job role. Good opportunity for the freshers to work as an Analyst – Digital Support at Deloitte.
Key Job details:
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, &, etc.
- Process incoming service requests, incidents, and change requests and formulate an appropriate response
- Manage multiple support mailboxes and respond to emails
- Communicate with end-users including external (non- Deloitte) client users, this includes contacting Partners, Directors, and Senior Managers from the client organization
- Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
Eligibility and skills:
- Any Graduate
- Experience: 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- Comfortable working in 24*7 environment
About Deloitte
Deloitte is a Multinational Accounting Company. It provides information technology consulting, Audit, tax, and financial advisory. In India, Deloitte offices are located in Pune, Mumbai, Bangalore, Chennai, Ahemdabad, Gurugram, Kochi, and more.
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Link to Apply for Analyst at Deloitte: Check details
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