Deloitte Hiring Freshers for Analyst – Digital Support | Any Graduate.
Company Name: Deloitte
Job Role: Analyst – Digital Support
Experience: 0-1 Years
Education: Any Graduate
Apply by: Immediate
Candidates with any graduate can apply for the job role. Good opportunity for the freshers to work as an Analyst – Digital Support at Deloitte.
Key Job details:
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, &, etc.
- Process incoming service requests, incidents, and change requests and formulate an appropriate response
- Manage multiple support mailboxes and respond to emails
- Communicate with end-users including external (non- Deloitte) client users, this includes contacting Partners, Directors, and Senior Managers from the client organization
- Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
Eligibility and skills:
- Any Graduate
- Experience: 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- Comfortable working in 24*7 environment
Deloitte is a Multinational Accounting Company. It provides information technology consulting, Audit, tax, and financial advisory. In India, Deloitte offices are located in Pune, Mumbai, Bangalore, Chennai, Ahemdabad, Gurugram, Kochi, and more.
Link to Apply for Analyst at Deloitte: Check details
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