Deloitte Hiring Freshers for Analyst | Any Graduate

Deloitte Hiring Freshers for Analyst – Digital Support | Any Graduate.


Company Name: Deloitte

Job Role: Analyst – Digital Support

Location: Hyderabad

Experience: 0-1 Years

Education: Any Graduate

Apply by: Immediate

Candidates with any graduate can apply for the job role. Good opportunity for the freshers to work as an Analyst – Digital Support at Deloitte.

Key Job details:

  • Customer handling skills – Call etiquettes  
  • End to End ticket management
  • Basis ITIL concepts of Incident, problem & change management is must
  • Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, &, etc.
  • Process incoming service requests, incidents, and change requests and formulate an appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Communicate with end-users including external (non- Deloitte) client users, this includes contacting Partners, Directors, and Senior Managers from the client organization
  • Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)

Eligibility and skills:

  • Any Graduate
  • Experience:  0-1 year experience
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • Comfortable working in 24*7 environment 

About Deloitte

Deloitte is a Multinational Accounting Company. It provides information technology consulting, Audit, tax, and financial advisory. In India, Deloitte offices are located in Pune, Mumbai, Bangalore, Chennai, Ahemdabad, Gurugram, Kochi, and more.

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