Epsilon Recruitment Hiring Graduates Freshers for Associate Client Support. Good Job opportunity for freshers looking to start their career as an associate. Epsilon looking for freshers to join their team in Bangalore. Epsilon is a global data, technology, and marketing services company helping brands with personalized customer engagement, using data, AI, and platforms for digital media, there’s also Epsilon Carbon, an Indian company focused on battery materials and carbon products. So, below here are the Epsilon Job description, Eligibility, and details.
Company Name: Epsilon
Job Role: Associate Client Support
Location: Bangalore
Experience: Freshers/Experienced
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Epsilon Recruitment Hiring Graduates
Job Description
- A thorough understanding of SQL and a good grip on UNIX is expected
- Up-to-date knowledge of Digital Solutions Landscape with enterprise-scale solution delivery experience in Marketing Technology (Loyalty / CRM / Email / Marketing Ops)
- A unique blend of business and technical savvy; ability to partner with the clients and internal contributors including architects, developers, product owners and infrastructure administrators to execute operational excellence, and the delivery know-how to make the vision a reality
- Ability to clearly communicate technical issues in writing and verbally. Candidate will be required to read technical specifications and validate data extracts and reporting based on previously defined business requirements.
- Responsible for executing and monitoring production processes and functions. This includes troubleshooting and escalation of incidents and anomalies in processing.
Eligibility
- Recent graduate with Marketing or Technology-related degree, or six months up to 1 year of experience in service delivery maintaining real-time, high-volume transactional systems.
- Ability to multi-task and work well under pressure
- Strong team player with service-oriented attitude toward external and internal audiences
- Ability to work within a highly matrixed and geographically dispersed team
- Experience owning initiatives against strict timeline and multiple priorities
- Ability to gain knowledge related to the clients’ industry, and the current business environment and incorporate this knowledge into the overall solution and operational processes
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Epsilon Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Epsilon Recruitment Hiring Graduates
Selection and Interview Process at Epsilon
The interview process at Epsilon typically comprises three to four rounds, starting with a Phone screening or aptitude assessment, then technical round, proceeding to a HR interview for applicable roles.
1. Resume Screening / Initial HR Screening: The recruitment team reviews your resume, educational qualifications, communication skills, and suitability for the client support role. You may be asked to introduce yourself, explain your interest in client support, describe any relevant customer service or technical experience, and discuss your availability and career goals.
2. Online Assessment / Aptitude Test: The online assessment, if conducted, may evaluate logical reasoning, numerical aptitude, verbal ability, attention to detail, and basic analytical skills. You should practise questions involving data interpretation, problem-solving, accuracy, and time management.
3. Technical / Operations Interview: This round may focus on your technical fundamentals and ability to handle client-related operational issues. For the Associate Client Support Engineer variant, the role description emphasizes SQL, UNIX, production monitoring, incident management, and troubleshooting.
4. Client Support / Managerial Interview: The hiring manager may evaluate your communication, analytical thinking, teamwork, and ability to handle client issues under pressure. You may be asked how you would respond to an urgent client complaint, prioritize multiple incidents, investigate a failed process, or communicate a delay to a client.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Describe your ideal work environment.
- How do you handle criticism or feedback?
- What are your salary expectations?
- Why do you want to work here?
- What motivates you to perform well at work?
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