Company Name: Fireflies
Job Role: Support Success Associate
Location: Work From Home
Experience: Freshers
Education: Bachelor’s Degree
Batch: Not Mentioned
Last Date: ASAP
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Fireflies Work From Home
Job Description
- Customer Onboarding: Assist new customers in getting started with our product, providing guidance, and training, and ensuring a smooth onboarding process.
- Account Management: Develop and maintain strong relationships with key customer accounts. Act as their main point of contact and advocate within the company. Exploring expansion opportunities and PLS
- Reporting: Maintain and provide regular reports on customer engagement, satisfaction, and product usage to internal stakeholders.
- Customer Training: Create and deliver training materials and webinars to help customers maximize the value of our product.
- Customer Support: Address customer inquiries, resolve issues, and escalate when necessary. Ensure timely responses to customer support tickets.
- Customer Feedback: Gather customer feedback, case studies, quotes, g2 reviews, and insights to provide input to the product development team for continuous improvement.
- Renewals and Upselling: Monitor customer usage and work on renewing subscriptions. Identify opportunities for upselling and cross-selling additional services or features.
- Customer Success Plans: Collaborate with customers to create and execute customer success plans that align with their goals and objectives.
- Churn Prevention: Proactively identify and address factors that may lead to customer churn. Develop strategies to mitigate churn and increase customer retention.
Eligibility
- Bachelor’s degree in a relevant field (Business, Marketing, Computer Science, etc.).
- Familiarity with Customer Relationship Management (CRM) software is a plus.
- Strong communication, interpersonal, and relationship-building skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Proven ability to work independently and as part of a team.
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How To Apply for Fireflies Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Fireflies Work From Home
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