Firstsource Recruitment Hiring Any Graduates Freshers for Email/Back Office Associate. Exciting Job opportunity for freshers looking to start their career in business management field. Firstsource is looking for freshers to join their team in the Chennai location as an Associate. Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. So, below here are the Firstsource Job description, Eligibility, and details.
Company Name: Firstsource
Job Role: Email/Back Office Associate
Location: Chennai
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Firstsource Recruitment Hiring Any Graduates
Job Description
- A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications.
- The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication.
- The claims needs to be completed adhering to required TAT and quality SLA.
Eligibility
- Production, Quality
- Shift and Schedule adherence
- Process Knowledge
- Good Communication Skills
- Listening & Comprehension
- Sr Executive – Team Leader – Manger Operations.
- Graduation: Arts & Science/Diploma (Any discipline – 3 years) without arrears. (BE/B.Tech & Masters are not eligible)
- Good Comprehension skills.
- Typing speed of 24 WPM 90% Accuracy
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How To Apply for Firstsource Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Firstsource Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Firstsource
The interview process at Firstsource typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. HR/Recruiter Screening: The first round is generally an HR screening, which may be conducted over the phone or face-to-face. The recruiter can ask about your introduction, education or previous experience, interest in the email/back-office role, availability, salary expectations, and willingness to work in rotational or international shifts. Communication skills are particularly important for non-voice roles.
2. Aptitude, English & Typing Test: Candidates may then take an assessment covering English grammar, basic aptitude and typing. Previous Firstsource non-voice candidates have specifically reported an English grammar test and typing test, while other candidate reports mention aptitude and keyboard/typing assessments.
3. Email/Written Communication or Process Assessment: For an email/back-office position, you may be given a customer scenario or sample email and asked to write an appropriate response. The focus is likely to be on clear English, professional tone, accuracy, understanding the customer’s issue, and providing an appropriate resolution. Firstsource’s current email-support role describes handling customer queries through email/chat and providing support and resolution.
4. Operations/Managerial Round: The Operations round generally evaluates whether you can perform the actual process work. Recent Firstsource interview reports describe an Operations round after HR and assessments. Questions can cover customer handling, attention to detail, working under pressure, meeting productivity/quality targets, following processes, and resolving customer queries. Firstsource’s current customer-support roles also emphasize accurate system updates, problem resolution, ownership and clear communication.
Tips for Associate Interview Questions
To get ready for a Associate interview, concentrate on mastering key technical and behavioral skills also discussing about any projects or technical experience listed on your resume.
- Resume and Projects: Be ready to discuss in detail any projects, internships, or technical experiences mentioned on your resume. Highlight your role, technologies used, challenges faced, and outcomes achieved. Interviewers often look for your ability to explain complex ideas clearly and demonstrate practical understanding of your work.
- Behavioral Skills: Prepare to share examples that showcase your problem-solving, communication, and teamwork abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey how you contributed to resolving challenges or achieving goals.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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