Guidehouse Recruitment Hiring Graduates Freshers for Junior Service Desk Engineer. Exciting Job opportunity for freshers looking to start their career as an engineer. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. So, below here are the Guidehouse Job description, Eligibility, and details.
Company Name: Guidehouse
Job Role: Junior Service Desk Engineer
Location: Hyderabad
Experience: Freshers
Education: Graduate
Batch: Not Mentioned
Last Date: ASAP
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Guidehouse Recruitment
Job Description
- Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.
- Provide technical assistance to global users through calls, chats, and tickets.
- Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.
- Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.
- Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.
- Escalate or route complex issues to next-level IT support teams following standard procedures.
- Maintain proper documentation of incidents, solutions, and user interactions.
- Follow IT policies, processes, and information security guidelines.
- Work in night shifts to support users across the USA and other global locations.
Eligibility
- Engineering / Science graduate (or equivalent qualification).
- Experience Criteria: Fresher
- Strong verbal and written communication skills in English.
- Basic hands-on knowledge of laptops, desktops, and peripherals.
- Understanding of operating systems (Windows) and MS Office tools.
- Good problem solving and analytical skills
- Ready to work in rotational shifts covering 24/7 support
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About Guidehouse Company
Guidehouse, Inc. is a global professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. It is the successor to PwC’s public sector business and it was acquired in 2018 by Veritas. The head office is in Tysons, Virginia.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Guidehouse Recruitment?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Guidehouse Recruitment
Selection and Interview Process at Guidehouse
The interview process at Guidehouse typically comprises three rounds, starting with a technical, Managerial or Case study proceeding to a HR interview for applicable roles.
1. Resume Shortlisting / Recruiter Screening: After applying, your resume may be screened based on your educational background, basic IT knowledge, communication skills, and suitability for a service-desk role. A recruiter may conduct a short phone or virtual discussion covering your education, projects or internships, availability, location, and willingness to work rotational/night shifts.
2. Online Assessment: Depending on the hiring drive, candidates may be asked to complete an online assessment. For this role, preparation should focus on logical reasoning, basic computer fundamentals, Windows, networking basics, troubleshooting scenarios, MS Office, and English/communication ability. The exact assessment can vary by hiring campaign.
3. Technical / Service Desk Interview: This is likely to be the most important round. Questions can cover Windows operating systems, hardware and peripherals, MS Office, email, internet connectivity, basic networking, troubleshooting methodology, and IT service-desk concepts. Since the role involves logging and prioritizing incidents according to SLAs, you should also understand concepts such as incident vs. service request, ticket prioritization, escalation, SLA, and first-level support.
4. Scenario-Based / Customer Support Round: Because the position involves supporting global users through calls, chats, and tickets, you may be given practical customer scenarios. For example, the interviewer might ask how you would handle an angry user, a user who cannot access email, or several users reporting issues simultaneously.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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