HCL Analyst Job Recruitment for Freshers | Chennai

HCL Analyst: HCL hiring freshers with engineering graduation for an Analyst role in the Chennai location. Following are the HCL recruitment process and details.

HCL Analyst

HCL Analyst Details

Company Name: HCL

Job Program: Analyst

Location: Chennai

Experience: Freshers

Education: B.Tech

HCL Analyst Job Details

  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within the agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions, or Reopen Cases
  • To update work logs and follow shifter escalation process and process compliance
  • Work on value-adding activities such as Knowledge base update and self-development

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Eligibility and Skills

  • B.Tech
  • 0-2.5 years of work experience
  • Experienced in Servicenow administrator activity Should be familiar with tasks like managing users, import set, form designing, etc.
  • Hands-on exposure towards the latest version of SNOW Understanding on Development activities would be a plus Having skills in Java scripts would be an advantage.
  • Should be open to learning and working in shifts as per project need.

HCL Analyst Salary

  • Salary Not mentioned
  • The expected Salary for Freshers is Rs 3.5 LPA
  • Chennai will be the work location

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How to apply for HCL Analyst Job?

All eligible and interested candidates can apply for the HCL Analyst role using the below-provided link. Fill up all the details and further interview dates and details will be shared.

Apply for HCL Analyst Click Here

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