HCL Analyst: HCL hiring freshers with engineering graduation for an Analyst role in the Chennai location. Following are the HCL recruitment process and details.
HCL Analyst Details
Company Name: HCL
Job Program: Analyst
HCL Analyst Job Details
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within the agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions, or Reopen Cases
- To update work logs and follow shifter escalation process and process compliance
- Work on value-adding activities such as Knowledge base update and self-development
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Eligibility and Skills
- 0-2.5 years of work experience
- Experienced in Servicenow administrator activity Should be familiar with tasks like managing users, import set, form designing, etc.
- Hands-on exposure towards the latest version of SNOW Understanding on Development activities would be a plus Having skills in Java scripts would be an advantage.
- Should be open to learning and working in shifts as per project need.
HCL Analyst Salary
- Salary Not mentioned
- The expected Salary for Freshers is Rs 3.5 LPA
- Chennai will be the work location
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How to apply for HCL Analyst Job?
All eligible and interested candidates can apply for the HCL Analyst role using the below-provided link. Fill up all the details and further interview dates and details will be shared.
Apply for HCL Analyst Click Here
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