Hexaware Recruitment Drive 2022 for Infrastructure Management Support across India. Following are the Hexaware recruitment process and details.
Hexaware Recruitment Drive 2022
Company Name: Hexaware
Job Role: Infrastructure Management Support
Location: Mumbai/Pune/Chennai & Noida
Experience: Freshers
Education: B.Sc/BCA
Job Description
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support, and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow–up, and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end–users laptops, desktops.
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Eligibility and Skills
- BSc (CS/IT/Electronics) & BCA
- 2022 Passout
- Excellent verbal and written communication in English is a must
- Provide follow–up service to End–users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to working in a 24*7 shifts environment.
- Candidates having more than 1 year of education gap are not eligible for this drive.
Hexaware Salary
- 3LPA & 15k for 3 months stipend amount
- Service Agreement 2yrs – 2 Lakhs
- Mumbai/Pune/Chennai & Noida
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Apply for Hexaware Recruitment Drive 2022?
All eligible and interested candidates can apply for Hexaware careers using the below-provided link. Fill up all the details and further interview dates and details will be shared.
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