Hexaware Recruitment Drive 2022 for Infrastructure Management Support | PAN India

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Hexaware Freshers Hiring 2022

Hexaware Recruitment Drive 2022 for Infrastructure Management Support across India. Following are the Hexaware recruitment process and details.

Hexaware Recruitment Drive 2022

Company Name: Hexaware

Job Role: Infrastructure Management Support

Location: Mumbai/Pune/Chennai & Noida

Experience: Freshers

Education: B.Sc/BCA

Job Description

  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • Meet established service level metrics for call response, technical support, and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, followup, and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(Its optional) to troubleshoot and resolve endusers laptops, desktops.

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Eligibility and Skills

  • BSc (CS/IT/Electronics) & BCA
  • 2022 Passout
  • Excellent verbal and written communication in English is a must
  • Provide followup service to Endusers to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to working in a 24*7 shifts environment.
  • Candidates having more than 1 year of education gap are not eligible for this drive.

Hexaware Salary

  • 3LPA & 15k for 3 months stipend amount
  • Service Agreement 2yrs – 2 Lakhs
  • Mumbai/Pune/Chennai & Noida

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Apply for Hexaware Recruitment Drive 2022?

All eligible and interested candidates can apply for Hexaware careers using the below-provided link. Fill up all the details and further interview dates and details will be shared.

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