IBM Freshers Recruitment Drive for Support Specialist | PAN India.
Company Name: IBM
Job Role: Network Support Specialist
Location: Multiple Cities
Experience: Freshers
Education: Bachelor’s Degree
Apply by: Immediate
Candidates with Bachelor’s Degree can apply for the job role. Good opportunity for the freshers to work as a Network Support Specialist at IBM.
Key Job details:
- Service Desk analyst – Provide technical support and advice to IT users.
- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Responsible to manage the Service Desk email box and assign emails to the appropriate department
- Attempts first call resolution
- Performs basic troubleshooting
- Routes call to appropriate department / next-level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Answers inbound calls
Eligibility and Skills:
- 0-1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence in various business applications are desirable
- Excellent English language skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Effective communicator; able to liaise with confidence with both the internal and external parties
Also Apply:
Paytm Freshers Recruitment Drive for Software Engineer | 0-1 Years EXP
HPE Hiring Freshers Systems development Engineer | 0-2 Years EXP
Network Support Specialist at IBM
Apply before the link expires
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