IBM Freshers Recruitment Drive for Support Specialist | PAN India

IBM Freshers Recruitment Drive for Support Specialist | PAN India.

IBM Jobs

Company Name: IBM

Job Role: Network Support Specialist

Location: Multiple Cities

Experience: Freshers

Education: Bachelor’s Degree

Apply by: Immediate

Candidates with Bachelor’s Degree can apply for the job role. Good opportunity for the freshers to work as a Network Support Specialist at IBM.

Key Job details:

  • Service Desk analyst – Provide technical support and advice to IT users.
  • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
  • Responsible to manage the Service Desk email box and assign emails to the appropriate department
  • Attempts first call resolution
  • Performs basic troubleshooting
  • Routes call to appropriate department / next-level teams
  • Manages day-to-day Incident and Service requests
  • Provides ticket status to customers as needed
  • Performs outbound call campaigns
  • Answers inbound calls

Eligibility and Skills:

  • 0-1 year of previous experience in a customer support or administration function preferred
  • Strong computer skills and good levels of competence in various business applications are desirable
  • Excellent English language skills are a must
  • Strong customer focus
  • Ability to work accurately and meet deadlines
  • Effective communicator; able to liaise with confidence with both the internal and external parties

Also Apply:

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Freshers Jobs

Network Support Specialist at IBM

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