IBM Hiring Freshers for Technical Support Associate | 0-2 Years EXP

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IBM Hiring Freshers for Technical Support Associate | 0-2 Years EXP.

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Company Name: IBM

Job Role: Technical Support Associate

Location: Bangalore

Experience: 0-2 Years 

Education: B.E/B.Tech/Bachelor’s Degree

Apply by: Immediate

Candidates with a Bachelor’s Degree and 0-2 years of work experience can apply for the job role. Good opportunity for the freshers to work as a Technical Support Associate at IBM.

Key Job details:

  • Motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Providing direct technical assistance to customers via phone, email, and chat.

Eligibility and Skills:

  • Bachelor’s Degree
  • Minimum 0-2 years of experience in the IT Industry
  • Demonstrable ability to handle various tasks or projects with changing priorities
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Ability to empathize and work with customers in real-time to resolve issues.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Ability to work well in a fast-paced environment
  • Awareness of basic networking concepts and technologies and more

About IBM

IBM is the largest Multinational Corporation company. It is an American based company. IBM mainly produces computer Hardware and software. The company has over 350,600 employees across the globe.

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