Infogain Recruitment Drive for Software Engineer

Infogain Recruitment Drive for Software Engineer.

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Company: Infogain

Job Role: Software Engineer L1 Support

Location: Noida

Experience: 9 Months – 2 Years

Education: B.E/B.Tech/Related

Apply By: Immediate


Candidates with 9 Months – 2 Years of work experience can apply for the job role. Good opportunity to work as a Software Engineer L1 Support at Infogain.


Key Job details

  • Troubleshoot issues as 1st level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
  • Experience in O365, Active Directory, FTP server, Network or another cloud-based system, and troubleshooting experience.
  • Install upgrade hardware-software such as drivers and applications on Windows PCs, POS, Laptops, Tablets.
  • Commitment to meet and exceed individual and team KPIs
  • Provide & reinforce customer service expectations when assisting the customer in technical and operational issues
  • Participate in IT Support queue which will result in assigning and prioritizing open issues
  • Work in cooperation with other IT Services groups and 3rd party vendors, follow processes, and use provided tools to provide optimal support for end-user.
  • Manage customer issues and requests by creating, tracking, and documenting technical solutions
  • Passionate about delivering the ultimate customer experience
  • Demonstrated professionalism in resolving customer issues.

Eligibility and skills

  • 9 Months – 2 Years
  • Excellent written and verbal communication skills
  • Provide recommendations to improve the support processes or the delivery of customer service
  • Demonstrated problem-solving skills including identification of issues, obstacles, and opportunities and development and implementation of effective solutions
  • Experience with remote desktop support

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About Infogain

Infogain is a software platform engineering company that provides IT services and solutions. It mainly provides digital technologies such as cloud, microservices, robotic process automation. The company is headquartered in Silicon Valley.

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