Infogain Recruitment Drive for Software Engineer.
Company: Infogain
Job Role: Software Engineer L1 Support
Location: Noida
Experience: 9 Months – 2 Years
Education: B.E/B.Tech/Related
Apply By: Immediate
Candidates with 9 Months – 2 Years of work experience can apply for the job role. Good opportunity to work as a Software Engineer L1 Support at Infogain.
Key Job details
- Troubleshoot issues as 1st level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Experience in O365, Active Directory, FTP server, Network or another cloud-based system, and troubleshooting experience.
- Install upgrade hardware-software such as drivers and applications on Windows PCs, POS, Laptops, Tablets.
- Commitment to meet and exceed individual and team KPIs
- Provide & reinforce customer service expectations when assisting the customer in technical and operational issues
- Participate in IT Support queue which will result in assigning and prioritizing open issues
- Work in cooperation with other IT Services groups and 3rd party vendors, follow processes, and use provided tools to provide optimal support for end-user.
- Manage customer issues and requests by creating, tracking, and documenting technical solutions
- Passionate about delivering the ultimate customer experience
- Demonstrated professionalism in resolving customer issues.
Eligibility and skills
- 9 Months – 2 Years
- Excellent written and verbal communication skills
- Provide recommendations to improve the support processes or the delivery of customer service
- Demonstrated problem-solving skills including identification of issues, obstacles, and opportunities and development and implementation of effective solutions
- Experience with remote desktop support
Also Apply:
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About Infogain
Infogain is a software platform engineering company that provides IT services and solutions. It mainly provides digital technologies such as cloud, microservices, robotic process automation. The company is headquartered in Silicon Valley.
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