Kyndryl Off Campus Vacancy 2023 Hiring For Service Desk Delivery | Remote Job. Kyndryl is conducting an off campus recruitment drive. Freshers and experienced candidates with three years are eligible to apply for the job role. So here are the Kyndryl Job description, Eligibility, and details.
Company Name: Kyndryl
Job Role: Service Desk Delivery
Location: Remote
Experience: 0-2 Years
Education: Any Graduate
Batch: Any
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Kyndryl Off Campus Vacancy 2023
Job Description
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- Working in Night Shifts.
Eligibility
- Candidate should have minimum 0-2years of experience.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Excellent Communications skills.
- Apply Knowledge of ITIL.
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
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How To Apply for Kyndryl Off Campus Vacancy 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Kyndryl Off Campus Vacancy 2023
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
